Privacy and Cookie Policy
Last Updated: September 25, 2026
1. Introduction
Welcome to the Banqup Developer Portal (available at dev.btx.banqup.com). We are committed to protecting your privacy and ensuring you have a positive experience while using our APIs and documentation.
This policy outlines our data processing practices and explains how we use cookies to provide essential features and maintain security across our developer platform.
2. Data Collection and Usage
When you visit our developer portal, we automatically collect certain technical information to ensure the platform functions correctly and securely. This includes your IP address, browser type, and authentication data required for API key management.
If you utilize our support channels, we may collect the information you voluntarily provide to assist with your technical inquiries.
3. How We Use Cookies
Cookies are small text files placed on your device. We use them primarily for authentication, session management, and security on dev.btx.banqup.com and related .banqup.com subdomains.
Types of Cookies We Use:
- Strictly Necessary Cookies: Required for the developer portal to function (e.g., security tokens, API authentication, session states). These cannot be switched off in our systems.
- Functional Cookies: Allow the website to provide enhanced functionality, such as remembering your preferences or customer support chat history.
4. Detailed Cookie List
Below is a detailed list of the specific cookies set across our domains:
| Cookie Name | Provider | Category | Purpose / Description |
|---|---|---|---|
route | Infrastructure | Strictly Necessary | Ensures your network requests are consistently routed to the same backend server (sticky session) for stability. (Session duration) |
X-Apigee-CSRF2 | Google Apigee | Strictly Necessary | Security token that prevents Cross-Site Request Forgery (CSRF) attacks to protect your API management sessions. (Session duration) |
SessionUAT | Banqup | Strictly Necessary | Maintains your active login or session state securely while browsing the developer portal. (Session duration) |
intercom-id-[id] | Intercom | Functional | Identifies visitors across sessions to keep customer support chat history and user profile intact. (Expires in 9–12 months) |
intercom-device-id-[id] | Intercom | Functional | Identifies your device to ensure accurate chat delivery, routing, and security. (Expires in 9–12 months) |
intercom-session-[id] | Intercom | Functional | Tracks the current active customer support chat session state. (Expires in 1 week) |
5. Managing Your Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept strictly necessary cookies, you will not be able to log into the portal or manage your API applications.
6. Your Privacy Rights
Depending on your location (such as under the GDPR), you may have the following rights regarding your personal data:
- The right to access the data we have about you.
- The right to request that we rectify incorrect data.
- The right to request erasure of your data.
- The right to object to or restrict processing.
For privacy-related inquiries, please visit our Privacy Notice.